Buying or selling a home is amongst the biggest financial decisions you’ll ever make, so you’ll want the best service, advice and value for money. So, which real estate agents are moving Aussies in the right direction, and which should be packing their bags? To find out which real estate agents are rated highest across Australia, Canstar Blue surveyed Australian adults in 2016 and 2017 who had employed an agent in their area over the last three years, whether it related to the buying or selling of a property, lease management or renting. Twice in a row, it has found ‘First National Real Estate is impressing more than any other firm, taking out five-star reviews from consumers in every single category, including communication and advice, problem resolution and value for money. No other real estate agent achieved top marks in any area’. Plus, in 2017, Canstar Blue added another award – ‘Most Satisfied Customers, Small Business Real Estate’. Small business is all about making the right moves. Canstar Blue’s research found First National is the highest rated real estate agent for small business purposes in 2017. It rated five stars in all research categories, including property management and leasing services.
First National Real Estate makes moving easier by incorporating digital marketing intelligence with an all-important human touch. We listen, provide recommendations, and then act on your instructions. We put you first. > 4,000+ estate agents across Australasia > $50 billion in property assets under management > 25,000+ properties sold in 2017 > 400+ offices throughout Australasia > 82% 5-star reviews on Facebook
Through First National Foundation, we’ve donated: $150,000+ to Ronald McDonald House Charities
Exclusive 5-Star Service
Seven of Australia’s biggest real estate agency brands were reviewed by their customers but First National was the only brand awarded 5-stars in any category.
Communication & Advice
You can only make the best financial decisions when you have all of the facts at hand, and you’ll only have all of the facts if your agent does their job properly and keeps you in the loop. Only First National achieved a five-star rating in the area of communication and advice.
Whether you’re a landlord, renting a home, buying or selling, you can be sure a few problems are going to crop up along the way. For renters, this could be maintenance issues around the home, while for landlords it could be maintenance problems caused by the tenants! Whatever the case, it’s the role of the estate agent to act as an intermediary and to solve the problems to everyone’s satisfaction. That’s much easier said than done, so an estate agent that manages to keep all parties happy has earned their money. Our 2017 ratings on problem resolution mirrored those for overall satisfaction, with First National coming out on top – five stars.
Value For Money
If you want great service and advice, you’ll obviously have to pay for it. Canstar Blue didn’t compare who provides the cheapest real estate services, but instead who offers the best overall value for money! First National Real Estate was the only firm to receive a five-star rating in this area.
Marketing (Accuracy & Effectiveness)
You can only sell your home or find a new tenant if your agent or property manager is able to successfully get the message out there. Marketing is a crucial aspect of these particular services, so you’ll need your agent to put their money where their mouth is. Once again, Canstar Blue deemed First National Real Estate top of the marketing tree.
No deal is done until you sign on the dotted line. Taking care of the contracts associated with your sale or tenancy is arguably the most important thing a real estate agent has to do – mistakes are not an option! This involves communicating the finer details to all parties concerned and ensuring everyone is happy before proceeding. Only First National Real Estate rated five stars for contract handling.
In addition to helping you buy or sell your home, or rent a property, First National also assists with the moving process. Getting you into your new home is one thing, but how about all of those essential services you’ll need, like electricity and broadband? We can help set up these types of services, taking away some of the stress that comes with that territory.