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How should I report maintenance?

It is very important to report all maintenance to your landlord or managing agent as soon it you notice any fault.  Failure to notify your landlord or managing agent may see you held responsible for further damage if not mentioned at the initial stage of the fault.
  • If the matter is urgent, contact your landlord or managing agent immediately by telephone
  • If the matter is non-urgent it is advisable that you contact the landlord or managing agent in writing and keep a copy of your own records
  • Items classified as urgent are usually highlighted in your tenancy agreement or renter’s rights booklet provided by the landlord or managing agent.
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